Zoho CRM is the most affordable hosted CRM solution on the market. The solution lacks a number of enterprise requirements including integration hooks, time-based escalation triggers, queued workflow and document management, but has much to offer SMBs. Highlights include an intuitive GUI, customisable dashboards, field-level security, rules-based task assignment, and easy-to-share reports. Initial configuration is a grind.

Anyplace Control will be suitable for occasional users who find themselves in a squeeze and don't want to spend too much on a service.

With its slightly unfriendly user interface, GoToMyPC is best for those that wish to work remotely but don't need to share files with others. The service is useful for remote troubleshooting.

Version 2.0 of the Java-based community application includes several dozen significant new features. Topping the list are workable project management, document sharing with users outside the organisation, and personalised layouts. Expanded user profiles help others find expertise within an enterprise. Clearspace 2.0 integrates with Microsoft SharePoint, allowing users to search and link to documents in the portal from their Clearspace areas.

Suitable for occasional use. LogMeIn also allows you to view a personal email archived in your Outlook folder.