Featuring a strange behind-the-ear design, Jabra's BT2020 is a solid budget Bluetooth headset that offers reasonable voice quality.

Jabra describes the BT2020's design, which is different to most Bluetooth headsets, as discreet. We disagree — even when worn correctly, the BT2020 is hardly inconspicuous and it may cause some slight discomfort depending on the size of your ear. To help, Jabra includes three different sized ear buds in the sales package, made of a soft silicone-like material. However, even after finding one that fits snugly, we prefer the much more compact design of a regular headset.

Thankfully, the BT2020 is easy to pair to your phone and operate. Simply put the unit in pairing mode by turning it on, find the headset using your phone and pair (the default pass code is 0000). Once paired, the BT2020 will automatically connect to your phone each time it is switched on.

The headset's sound quality is average. Like the BT2010, the BT2020 has better outgoing sound than incoming sound. In noisy environments, such as walking down a busy city road, we found the sound wasn't loud enough and overall not as crisp or clear as we expected. On the other hand, our callers had no complaints about outgoing sound, which was described as clear and loud and suffered from no noticeable issues.

There are only two buttons on the unit — a call handling button and a volume button. Functions are accessed by tapping, pressing or holding one of the buttons. For example, pressing the volume button increases the volume, while holding it down decreases it. A status light next to the volume button lets you know whether the unit is in pairing mode, or connected to a device.

The BT2020 also allows you to redial the last number you called, utilise call waiting, place a call on hold and use voice dialling (voice dialling only works if it is a feature of your phone). The unit is charged via a standard mini USB connection using the included AC adapter.