Galaxy Note7 battery woes continue as company investigates phones that are running too hot

Samsung says the replacement phones, part of 1 million shipped now in use, are safe and not prone to catching fire.

Samsung just can’t catch a break. The company would rather be touting the one million replacement smartphones it has shipped to customers, which by all accounts is a rather swift response to the exploding phone crisis.

Instead, Samsung is dealing with new reports that replacement Note7 units are running too hot to place next to one’s ear. Samsung told The Wall Street Journal there is no safety concern with these Note7 models, though it may a major irritant for those who had to turn in their phone and wait for a replacement only to find that it has another annoying problem.

While this may turn out to be just chatter, it’s a distraction for Samsung. The company would rather be celebrating the fact it’s shipped out one million new units of the Note7 worldwide. It’s a rather remarkable recall effort, but it’ll take time to win back customers who may have (literally) been burned.

Why this matters: You can’t get much worse PR than airline announcements that the Note7 must be powered off during flight. But that’s been part of what Samsung has had to ensure amidst all the other negative publicity. The company may have rushed too quickly to build a more sophisticated phone than the iPhone 7, a decision it will need to unpack in order to avoid future catastrophes.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags galaxysamsung

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Derek Walter

Unknown Publication
Show Comments

Most Popular Reviews

Latest News Articles


GGG Evaluation Team

Kathy Cassidy


First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni


For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell


The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi


The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott


My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?