Watch out: iOS 10 install is reportedly bricking some iPhones

If you weren't testing out the beta version of iOS 10, be careful when updating your iPhone.

iOS 10 is now available, and if you’re like us, you’re champing at the bit to start playing around with all of its fab new features. However, you may want to hold off just a bit, if you haven’t installed it already: Numerous users are reporting that installing iOS 10 over Wi-Fi is bricking their iPhones and iPads, rendering them useless and stuck in Recovery Mode until they are wiped with a factory reset.

Some users can complete the install by connecting their device to iTunes, instead of trying the over-the-air update via Wi-Fi. So far, these reports have only come from people trying to update their devices from iOS 9 or earlier—we haven’t heard of any issues when updating from the iOS 10 beta.

We’ve had mixed results here at Macworld: Caitlin McGarry updated her iPhone 6 via Wi-Fi without a problem, where Roman Loyola’s iPhone 6s Plus crashed during the over-the-air install. He was able to successfully install iOS 10 when he connected his iPhone to iTunes to complete it there.

Apple responded with a quick statement on Twitter, in response to Buzzfeed’s John Paczkowski:

The statement reads:

“We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.”

Why this matters: This isn’t the first time a major iOS version update has caused problems, which is why you should always backup your devices before installing an update. Apple is usually quick to fix these problems, as was the case today. We’ll update this story if more details emerge.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags iOS 10AppleiPhone

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Leah Yamshon

Macworld.com
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?