Service NSW is the first government agency in Australia to adopt Google’s cashless Android Pay service.
Android Pay is the latest in a string of enhancements the government has made to simplify payments through the Service NSW Payment Services Platform, which now forms a single government-payments gateway designed to cut red tape and remove old legacy payment systems, including cheques.
The service is available to customers who bank with a growing number of participating banks and credit unions.
Minister for Finance, Services and Property, Dominic Perrottet, said the new contactless payment service is now available to Android users in all Service NSW centres across the state, providing customers with another payment option.
“Around 90 per cent of people now have a mobile phone, and with the popularity of Android phones it makes sense for us to provide this quick, efficient option for our customers,” he said.
“Governments have traditionally been very slow on the uptake when it comes to new technology, whereas customers latch on much more quickly.
“With Service NSW we are completely changing that – becoming fast followers – so that our customer service keeps pace with the options people want,” he added.
Google for Work Australia county manager, Renee Gamble, said, the move will enable the organisation to provide its customers with better digital services.
“Service NSW is leading the way in digital, with the introduction of Android Pay, as well as leveraging other existing innovations from Google such as using Chrome as their digital platform, to provide better digital services for customers,” amble said.
Android Pay is available in every Service NSW centre, and also announced plans to bring the service to Service NSW’s digital stores, website and app in the coming months.