Consumers let down by broadband speed and performance: ACCAN

Says consumer’s experience of broadband services is limited by factors outside of their control or visibility

Broadband speeds and performance are leaving consumers disappointed with their services, according to a recent survey from the Australian Communications Consumer Action Network (ACCAN).

Findings showed that quality is the third most important factor for consumers in choosing a broadband service, behind price and monthly data allowance, yet consumers appear to be confused by the market.

The survey results revealed that respondents were split in their opinion on whether providers differ in the level of quality they offer, with 58 per cent of participants reporting they agreed with the statement, “You get the same speeds at home as advertised in your plan.”

ACCAN attributed consumer’s disappointment to the lack of reliable information on broadband quality for consumers, making it difficult to make the right choices when choosing a plan.

ACCAN chief executive, Teresa Corbin, said this confusion was reflected in the survey results as nearly 70 per cent of respondents reported that they had unsatisfactory experiences with their broadband services and the top reason given was slow speeds at some times of the day.

“This indicates that a consumer’s experience of broadband services is limited by factors which are outside of their control or visibility,” she added.

“Plans are commonly advertised on headline speed claims which may only be achievable in ideal test conditions and not what consumers should expect to obtain in real world everyday use. Claims are qualified with an elusive list of factors that can affect performance, but this is difficult for consumers to engage with or apply to their service,” Corbin continued.


Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags australian communications consumer action networkaccanTeresa CorbinaMembers of Parliamentcanberra

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Holly Morgan
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?