Amaysim wins with lowest TIO complaints

Leader in telco customer service according to latest TIO report

Amaysim is the leader in telco customer service, according to the release of the latest Telecommunications Industry Ombudsman (TIO) and Communications Alliance quarterly, Complaints in Context report.

In the latest quarter, October to December 2015, amaysim saw a 22 per cent plunge in complaints since July to September 2015 with only 0.7 recorded complaints per 10,000 customers.

In July to September 2015, the company recorded 0.9 complaints per 10,000 customers, half the complaints recorded in the previous corresponding period.

This is a record low for TIO complaints and is nearly six times better than the industry average of 4.8 per 10,000.

Amaysim compliance and service operations manager, Chad Heininger, attributed the reduction in complaints to a focus on ease of access, DIY account management and support.

“Top quality customer service has always been a focus for us here at amaysim and continues to be a key differentiator. We don’t lock people into contracts so we have to earn people’s loyalty,” he added.

“We work hard every day for customer happiness so we’re thrilled that there has been 22 per cent drop in complaints this quarter. It’s really encouraging and a real testament to all of our customer service staff.”



Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags amaysimTelecommunications Industry OmbudsmantioCommunications AllianceChad Heininger

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Holly Morgan
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?