Amaysim wins with lowest TIO complaints

Leader in telco customer service according to latest TIO report

Amaysim is the leader in telco customer service, according to the release of the latest Telecommunications Industry Ombudsman (TIO) and Communications Alliance quarterly, Complaints in Context report.

In the latest quarter, October to December 2015, amaysim saw a 22 per cent plunge in complaints since July to September 2015 with only 0.7 recorded complaints per 10,000 customers.

In July to September 2015, the company recorded 0.9 complaints per 10,000 customers, half the complaints recorded in the previous corresponding period.

This is a record low for TIO complaints and is nearly six times better than the industry average of 4.8 per 10,000.

Amaysim compliance and service operations manager, Chad Heininger, attributed the reduction in complaints to a focus on ease of access, DIY account management and support.

“Top quality customer service has always been a focus for us here at amaysim and continues to be a key differentiator. We don’t lock people into contracts so we have to earn people’s loyalty,” he added.

“We work hard every day for customer happiness so we’re thrilled that there has been 22 per cent drop in complaints this quarter. It’s really encouraging and a real testament to all of our customer service staff.”



Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags amaysimTelecommunications Industry OmbudsmantioCommunications AllianceChad Heininger

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Holly Morgan
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Michael Hargreaves

Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?