Optus fined $51k for duping customers on Internet speeds

Eligible customers can cancel at no cost

Optus has been slapped with a fine for misleading customers following the issue of five infringement notices by the Australian Competition and Consumer Commission.

The ACCC has found Optus contravened consumer law by claiming its cable broadband service delivered ‘NBN-like’ speeds.

An investigation revealed Optus’ plans either fell short of NBN-like download or upload speeds. Customers who signed up to an Optus broadband plan during the period can cancel their contracts as a result at no cost, as well as have any start-up fees refunded.

Advertised was an Optus broadband plan with download/upload speeds of 30/2 Megabits per second (Mbps). Higher plans were available with a 100Mbps download speed; however, uploads were a paltry 2Mbps.

A variety of NBN plans are available, including those with download/upload speeds of 50/20 and 100/40 megabits per second

Broadband companies will be held responsible for failing to accurately advertise available Internet speeds, said Rod Sims, Chairman of the ACCC.

“As consumers migrate to the NBN, the ACCC’s action in this matter is a timely reminder to broadband internet providers that they must not misrepresent the performance of the services they are selling.

“The ACCC will continue to closely monitor the market for false or misleading claims about internet performance and will not hesitate to take appropriate enforcement action if necessary.”

Optus has since been fined $51,000 for making the claim, agreed not to use the term ‘NBN-like speeds’ unless it is accurate and will be subject to a third-party review of its trade practices compliance program.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags optus

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Tony Ibrahim
Show Comments

Cool Tech

Crucial Ballistix Elite 32GB Kit (4 x 8GB) DDR4-3000 UDIMM

Learn more >

Gadgets & Things

Lexar® Professional 1000x microSDHC™/microSDXC™ UHS-II cards

Learn more >

Family Friendly

Lexar® JumpDrive® S57 USB 3.0 flash drive 

Learn more >

Stocking Stuffer

Plox Star Wars Death Star Levitating Bluetooth Speaker

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?