Yatango Mobile owes shoppers hundreds of thousands in refunds

Customers left in the dark for months

Refunds in the vicinity of hundreds of thousands of dollars are owed to Australians who have purchased smartphones from online retailer Yatango Mobile.

Most customers have been waiting to receive their smartphone, tablet or camera for more than four months. A source, who spoke to PCWorld under the condition of anonymity, said customers were left in the dark with little to no communication.

“The amount Yatango would’ve had to refund customers whose orders were not fulfilled would've been around $200,000,” said the source.

The only communication provided to customers were automatic responses intended to buy the company more time.

More than 19 pages of single-star reviews have been published by customers venting about their frustrated experiences in a bid to warn potential shoppers. Almost every single review in recent months has a one star rating, though one-star ratings started as early as January.

Yatango Mobile continued to process orders knowing it would struggle to meet its obligations, said the source. Slow days would result in 25-30 order being processed, but it was more common for 50-75 orders to be placed daily.

Cash flow issues caused the company to constantly change suppliers. It’s “been playing the catch up game for a year-and-a-half now”, the source said, adding company employees would “check around for suppliers who weren’t owed money” to fulfill orders.

Suppliers alone were owed approximately $300,000.

Read more: Yatango bids for deflecting Kogan Mobile customers

Customer smartphones being repaired under warranty are being kept hostage. "[Yatango Mobile] use a couple of third party repair centres, but they haven't been paid, so they haven't released the phones back to customers."

Only recently did the company stop taking orders, said another source who declined to be named.

“At the end of last month, they made changes to the shopping website. They modified the payment checkout, so the website looked like it’s working, but you couldn’t process a payment.”

The company dismantled its checkout process last month when it voluntarily entered administration.

Searching the Yatango Shopping URL now returns a blank, white page.

Chief executive Andy Taylor has yet to address customers waiting for their purchases to be delivered. Many customers have been forced to contact their financial institutions for refunds.

Andy Taylor did not respond to a request for an interview.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags YatangoYatango Mobile

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Tony Ibrahim
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?