Some Yahoo Mail users menaced by zombified deleted emails

Some users say messages they've deleted keep reappearing in their inboxes

Yahoo's new Mail, as pictured on Oct. 18, 2013.

Yahoo's new Mail, as pictured on Oct. 18, 2013.

For Yahoo Mail users, some messages just won't stay dead.

Some users of the company's popular Mail service report that messages they've deleted are reappearing in their inboxes, an issue that some say is a recurring problem.

Since the beginning of July, more than 100 complaints have been posted in a forum devoted to Yahoo's email service. Some users say hundreds if not thousands of emails that they had previously deleted have reappeared. Others say the emails continue to reappear after being deleted again.

"I have deleted thousands of emails just to find them still in my inbox," one user wrote on Monday. "I have better things to do than sit at this computer and do something over and over and over again," the person wrote.

"This is multiple times deleting the same emails, so tedious and annoying," said another.

Another user said emptying the trash was no help.

It's not clear what's causing the issue. In early July, after users started complaining, Yahoo said in the thread that its engineers were working to fix the issue as quickly as possible. But people continued to complain throughout July and into early August.

It's just a tiny sliver of the 225 million users of Yahoo Mail who seem to be experiencing the issue. But Yahoo faces intense pressure to retain and attract Mail users, to compete against Gmail and others. Any hiccup in Yahoo's software could give loyal users a reason to abandon it in favor of rival products.

This month, Yahoo started rolling out new search features for Mail, incorporating a new search algorithm and photo search tools.

Yahoo did not immediately respond to requests for comment on the email deletion issue Monday.

Zach Miners covers social networking, search and general technology news for IDG News Service. Follow Zach on Twitter at @zachminers. Zach's e-mail address is zach_miners@idg.com

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags YahooInternet-based applications and servicesMailinternetsearch engines

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Zach Miners

IDG News Service
Show Comments

Father’s Day Gift Guide

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?