Hackers hit UK phone retailer, possibly compromising data of up to 2.4M customers

Carphone Warehouse said the cybercriminals may have also obtained the credit card information of 90,000 customers

Cyberthieves broke into the IT systems of Carphone Warehouse, a large cell phone retailer in the U.K., and may have stolen personal and bank data of up to 2.4 million customers and the credit card details of up to 90,000 customers.

Specifically, the division that was attacked operates the OneStopPhoneShop.com, e2save.com and Mobiles.co.uk websites, and provides services to iD Mobile, TalkTalk Mobile, Talk Mobile and some customers of Carphone Warehouse, the company said Saturday in an emailed statement.

The attack, which the company described as "sophisticated," was discovered Wednesday afternoon, and likely happened at some point in the two weeks prior to the discovery. Carphone Warehouse has secured the breached systems, put in place additional safety measures and hired a security company to determine what data was compromised. It is also notifying customers that could be affected.

Compromised data could include names, addresses, dates of birth and bank account information. The credit card details at risk were encrypted. Sebastian James, CEO of parent company Dixons Carphone, apologized, saying he is "very sorry that people have been affected by this attack on our systems."

The attackers didn't access customer data from Currys nor from PCWorld, and they didn't get to "the vast majority" of Carphone Warehouse customer data. That information is held on separate systems that weren't breached.

Still, Alan Woodward, an adviser to EU law enforcement agency Europol and a visiting cyber security lecturer at Surrey University told The Independent that the Carphone Warehouse attack is "one of the biggest we've seen in the last few years" in the U.K.

"British firms are increasingly a target after the big hacks in America of Target and eBay," Woodward told the newspaper.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags securityCarphone Warehouse

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?