Judge rules Apple iMessage lawsuit can't be tried as class-action case

User alleges iMessage doesn't deliver all text messages after people switch from iPhones to rival devices

A lawsuit claiming Apple's iMessage software won't send all text messages to people who switch to rival smartphones won't receive class-action status.

A lawsuit claiming Apple's iMessage software won't send all text messages to people who switch to rival smartphones won't receive class-action status.

A lawsuit alleging that Apple mishandles the text messages of people who switch from an iPhone to an Android smartphone can't proceed as a class-action case.

U.S. District Judge Lucy Koh ruled there isn't enough evidence to determine whether everyone who could be part of a group suit would have been impacted by a possible "contractual breach or interference" related to Apple's iMessage application.

Even If plaintiff Adrienne Moore's allegations are correct, and iMessage contains flaws that interfere with text messages, there is not enough information for the court to determine whether the issues affect all users who would join in on the case, Koh said.

Last May, Moore sued Apple in U.S. District Court for the Northern District of California, claiming the company disrupted the delivery of her text messages after she swapped her iPhone 4 for a Samsung Galaxy S5. Apple's iMessage application, Moore claims, held on to text messages sent to her from people with Apple devices and didn't pass them along to her new Android phone. This resulted in the loss of "countless" messages, the suit said.

Moore alleges Apple intentionally failed to tell people that iMessage won't deliver all their text messages if they start using a rival smartphone. The suit claims Apple's behavior penalizes people who swap out the company's products for competing devices and prevents users from "obtain[ing] the full benefits of their wireless-service contracts."

Koh noted that some people don't receive text messages because of problems related to their wireless carrier's network while others have contracts that exclude text messaging services. Determining whether a person didn't receive a text message due to an iMessage flaw would require individual inquiries that looked at a person's wireless contract, among other factors, she said.

A class-action lawsuit would open the case to anyone who had been impacted by the claim, potentially causing Apple to pay a hefty settlement or face expensive legal fees to defend the case. Apple didn't immediately reply to a request for comment.

Last November, Apple came out with a tool aimed at help ease the process of switching from iOS to another mobile OS. However, the problem of vanishing texts continues to plague many former iPhone customers who switched to Android, according to the lawsuit.

Fred O'Connor writes about IT careers and health IT for The IDG News Service. Follow Fred on Twitter at @fredjoconnor. Fred's e-mail address is fred_o'connor@idg.com

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Applelegalmobile

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Fred O'Connor

IDG News Service
Show Comments

Cool Tech

Crucial Ballistix Elite 32GB Kit (4 x 8GB) DDR4-3000 UDIMM

Learn more >

Gadgets & Things

Lexar® Professional 1000x microSDHC™/microSDXC™ UHS-II cards

Learn more >

Family Friendly

Lexar® JumpDrive® S57 USB 3.0 flash drive 

Learn more >

Stocking Stuffer

Plox Star Wars Death Star Levitating Bluetooth Speaker

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?