Mandarin Oriental removes malware after payment card breach

The hotel group has not identified the affected hotels

Luxury hotelier Mandarin Oriental has removed malicious software that was used to steal credit card data from some of its hotels in the U.S. and Europe, the company said Thursday.

The security codes for the cards were not compromised, it said, although it wasn't clear if that referred to the cards' PIN (personal identification number) or the three-digit CVV code on the back. No other personal information was taken, the company said in a statement.

An investigation is underway by law enforcement and forensic specialists. An "isolated number of hotels in the U.S. and Europe were affected," but none in Asia, the company said.

The hotel chain said the malicious software had been "undetectable by all anti-viral systems." Officials could not immediately be reached for further comment.

The retail industry has been battling an increase in attacks that extract card data from payment systems. Retailers are required by credit card companies to follow the PCI Data Security Standard (PCI-DSS), a set of guidelines for handling card data securely.

But criminals have exploited a hole where payment card details are briefly stored unencrypted in a computer's RAM and can be recovered. That type of malware collects the card details after a card has been swiped.

Although security products are updated to detect POS malware, cybercriminals often change its code to evade antivirus scanners. Retailers including Home Depot and Target have experienced large leaks of payment card that have been attributed to point-of-sale (POS) malware.

Send news tips and comments to Follow me on Twitter: @jeremy_kirk

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Mandarin Oriental Hotel Groupsecuritydata breach

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jeremy Kirk

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles


GGG Evaluation Team

Kathy Cassidy


First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni


For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell


The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi


The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott


My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?