Yelp sues positive review provider Revleap

Revleap says it can get businesses good reviews on Yelp

Most of these one-star reviews come from people who have never stayed at Union Street Guest House.

Most of these one-star reviews come from people who have never stayed at Union Street Guest House.

Yelp has filed a lawsuit against Revleap, a company that says it can help businesses improve their ratings, though Yelp says it actually spams them and cons them out of money.

Revleap, based in Los Angeles, operates a paid service that it says can "create a large constant flow of positive reviews that stay on top of your profile, and remove fake reviews," according to its website.

These sorts of messages are knowingly false, Yelp contends in a lawsuit filed Friday, because Revleap has no way of removing bad reviews or getting good ones to appear more prominently.

In addition, Yelp says, Revleap uses gift cards to entice customers into writing positive reviews about its clients to deceptively boost their ratings, Yelp said in a blog post.

The lawsuit seeks an injunction to end the practice along with unspecified damages. Yelp says it hopes the lawsuit will help businesses distinguish between companies playing by the rules, and those using Yelp's name to make a dollar by taking advantage of small businesses.

Revleap's owners expressed dismay upon being told of the lawsuit. Co-owner Alec Farwell said Yelp is "destroying small business owners" and called the accusations "ridiculous."

Yelp's terms of service prohibit compensating someone or being compensated to write or remove a review, as well as the posting of fake reviews or other conduct that could lead to biased reviews.

Revleap would not say how many clients it has, although its clients have affiliates in 2,000 locations across the U.S., its co-owners said.

Yelp has faced its own allegations of manipulated reviews, with some companies claiming they received fraudulent reviews after turning down pitches to advertise. But the U.S. Federal Trade Commission closed its investigation of Yelp last month without taking any action.

Zach Miners covers social networking, search and general technology news for IDG News Service. Follow Zach on Twitter at @zachminers. Zach's e-mail address is zach_miners@idg.com

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Internet-based applications and servicesyelpe-commerceRevleapmobileinternetsearch engines

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Zach Miners

IDG News Service
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?