Tasked with promoting Office 365? Microsoft has a website for you

The new Office 365 Customer Success Center is for 'champions' responsible for driving adoption of the suite

Microsoft launched the new Office 365 Customer Success Center website to help companies promote the suite's usage among employees.

Microsoft launched the new Office 365 Customer Success Center website to help companies promote the suite's usage among employees.

Aware that the "if you build it, they will come" principle doesn't always apply to newly deployed IT systems, Microsoft has developed a website to help companies promote Office 365 usage among employees.

The optimistically titled Office 365 Customer Success Center is aimed at the designated "champions" within businesses entrusted with driving adoption of the suite. It's public and freely available.

"To really get the most out of an investment in a new technology, you have to help people understand what they can do with it," Jared Spataro, general manager of Enterprise Social at Microsoft, wrote in a blog post on Monday.

Obviously, Microsoft also has a vested interest in making sure that, after the ink dries on the Office 365 sales contract, the suite gets used heavily and for more than the basics of email and calendaring.

In its most expensive bundles, Office 365 includes not only Exchange Online but also SharePoint Online, Lync Online, OneDrive, Yammer, Office Online and the right to download the full-featured Office productivity apps to users' devices, including Word, Excel, PowerPoint, Project and Access.

Office 365 is sold via a per-user, per-year subscription model. So if, when renewal time rolls around, CIOs feel they're paying for a fully stocked version of the product that is getting under-used by their employees, they're likely to decide to downgrade to a less expensive edition or to move to a cheaper alternative, such as Google Apps.

The risk of lax adoption is especially high in cases where the customer migrated from a non-Microsoft system, since employees will be facing a steep learning curve as they start using Exchange, Outlook and the other tools for the first time.

The Office 365 Customer Success Center provides documents, templates, methodologies, discussion forums and other resources to help companies create awareness of the different Office 365 applications and of how they work.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Windows 8MicrosoftWindowssoftwareoperating systems

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?