Win Phone 7 users aghast Microsoft axed Skype for their phones

Skype can no longer be used on Windows Phone 7 devices

Owners of Windows Phone 7 smartphones are apoplectic that Skype no longer works on their devices.

Commenting on the official Skype support forum, affected users say they're in disbelief at Microsoft's decision to not only stop support for Skype, but go further and make it unusable on their smartphones.

A number of those complaining are heavy Skype users, so losing access to it from their Windows Phone 7 devices is crippling to their daily work and life.

To make matters worse, these people find themselves unable to upgrade their smartphones to Windows Phone 8 or 8.1, because Windows Phone 7 devices don't support the newer OS. So in order to use Skype from a mobile phone they'll have to change their devices.

They're also angry that Microsoft is still supporting Skype on older iOS and Android versions. Skype still runs on Android phones with version 2.3 or higher of the OS, iPhone 4 devices with iOS 6 or higher and BlackBerry devices with version 10 of that OS.

Axing Skype on Windows Phone 7 is necessary for application performance, quality and security reasons, according to Microsoft.

"We are permanently retiring all Skype apps for Windows Phone 7. As a result, within the next few weeks, you'll no longer be able to sign in and use Skype on any Windows Phone 7 device," reads a Microsoft message on Skype's support site.

Microsoft advises paying Skype subscribers who only access the VoIP and IM app via their Windows Phone 7 devices to cancel it, so that they won't get billed for a service they can no longer use.

"Way to treat your customers Microsoft. I was perfectly happy with my Lumia 800, now I'm forced to upgrade? I will be upgrading to Android or iOS," wrote a user identified as "utopian201."

Another person, with the user name "mobilelucky," wrote in a different thread that Microsoft is clueless with regards to its mobile strategy. "This is bad; like many here, I use skype to make international [calls] everyday. No way I will get a windows 8 phone," this person wrote.

"Typical Microsoft. They always treat the customer badly. Really regret buying the WP7. I will be switching to Android for sure," fumed "MJustin."

A commenter identified as "ekyx" is a paying Skype subscriber, bought a Windows Phone 7 device only six months ago, and doesn't have money to buy a new one just now. "This is not the way to treat clients. That is not fair."

Affected users are also venting their frustration on Twitter, Facebook and other social media outlets.

Microsoft announced in September that it wouldn't release more updates for Windows Phone 7, but it didn't say that it planned to disable the application, as it has now decided to do.

In fact, back then, Microsoft said the Skype app for Windows Phone 7 would "remain available to download in the Windows Phone Store, so users can still keep using the core Skype experiences, such as Chat, Voice and Video Calls."

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Microsoftmobileinternet

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?