Win Phone 7 users aghast Microsoft axed Skype for their phones

Skype can no longer be used on Windows Phone 7 devices

Owners of Windows Phone 7 smartphones are apoplectic that Skype no longer works on their devices.

Commenting on the official Skype support forum, affected users say they're in disbelief at Microsoft's decision to not only stop support for Skype, but go further and make it unusable on their smartphones.

A number of those complaining are heavy Skype users, so losing access to it from their Windows Phone 7 devices is crippling to their daily work and life.

To make matters worse, these people find themselves unable to upgrade their smartphones to Windows Phone 8 or 8.1, because Windows Phone 7 devices don't support the newer OS. So in order to use Skype from a mobile phone they'll have to change their devices.

They're also angry that Microsoft is still supporting Skype on older iOS and Android versions. Skype still runs on Android phones with version 2.3 or higher of the OS, iPhone 4 devices with iOS 6 or higher and BlackBerry devices with version 10 of that OS.

Axing Skype on Windows Phone 7 is necessary for application performance, quality and security reasons, according to Microsoft.

"We are permanently retiring all Skype apps for Windows Phone 7. As a result, within the next few weeks, you'll no longer be able to sign in and use Skype on any Windows Phone 7 device," reads a Microsoft message on Skype's support site.

Microsoft advises paying Skype subscribers who only access the VoIP and IM app via their Windows Phone 7 devices to cancel it, so that they won't get billed for a service they can no longer use.

"Way to treat your customers Microsoft. I was perfectly happy with my Lumia 800, now I'm forced to upgrade? I will be upgrading to Android or iOS," wrote a user identified as "utopian201."

Another person, with the user name "mobilelucky," wrote in a different thread that Microsoft is clueless with regards to its mobile strategy. "This is bad; like many here, I use skype to make international [calls] everyday. No way I will get a windows 8 phone," this person wrote.

"Typical Microsoft. They always treat the customer badly. Really regret buying the WP7. I will be switching to Android for sure," fumed "MJustin."

A commenter identified as "ekyx" is a paying Skype subscriber, bought a Windows Phone 7 device only six months ago, and doesn't have money to buy a new one just now. "This is not the way to treat clients. That is not fair."

Affected users are also venting their frustration on Twitter, Facebook and other social media outlets.

Microsoft announced in September that it wouldn't release more updates for Windows Phone 7, but it didn't say that it planned to disable the application, as it has now decided to do.

In fact, back then, Microsoft said the Skype app for Windows Phone 7 would "remain available to download in the Windows Phone Store, so users can still keep using the core Skype experiences, such as Chat, Voice and Video Calls."

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Microsoftmobileinternet

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Cool Tech

Crucial Ballistix Elite 32GB Kit (4 x 8GB) DDR4-3000 UDIMM

Learn more >

Gadgets & Things

Lexar® Professional 1000x microSDHC™/microSDXC™ UHS-II cards

Learn more >

Family Friendly

Lexar® JumpDrive® S57 USB 3.0 flash drive 

Learn more >

Stocking Stuffer

Plox Star Wars Death Star Levitating Bluetooth Speaker

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?