Oracle buys TOA Technologies in strike against

TOA's field services software will be aligned with Oracle's customer service and support cloud apps

Oracle is fleshing out its family of cloud applications and taking a competitive step against the likes of with the acquisition of TOA Technologies, maker of software for companies centered around field services. Terms were not disclosed.

TOA's software gives companies the ability to monitor the flow of field service requests and schedule service appointments effectively, according to a statement. On top of that, the application serves up analytics that can "monitor and view current inventories, accurately predict service windows, and optimize field service operations," Oracle said.

Its customers include DISK Network, Vodafone, Ricoh and Virgin Media.

TOA's software will be combined with Oracle's cloud-based ERP (enterprise resource planning) software, as well as its existing customer service and support applications.

The deal gives Oracle another weapon to compete against rival, which has spent big on acquisitions to build out its Service Cloud family. has relied on partners such as ServiceMax and ClickWorkforce for field services capabilities.

In general, "there's a battle for field service," said analyst Ray Wang, chairman and founder of Constellation Research.

"TOA's claim to fame is its algorithms," Wang added. "They are pretty sharp in optimizing when to send a rep, how many calls to schedule. When you used to call the cable company they'd say, 'We'll send a guy between 8 a.m. and 5 p.m. With TOA, it's between 11 a.m. and 1 p.m., or 9 a.m. to 10 a.m. They can get it down to the hour instead of wasting your time."

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Toa technologiesInternet-based applications and servicesapplication developmentsoftwarecloud computinginternetOracle

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles


GGG Evaluation Team

Kathy Cassidy


First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni


For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell


The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi


The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott


My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?