Evernote promises to fix bugs after writer's detailed critique

Evernote's CEO vows to focus on quality as well as better design

Evernote plans to fix bugs and improve the quality of its note-taking and recording applications, following a critique that its software suffers from too many bugs.

In "Evernote, the bug-ridden elephant," Jason Kincaid, who worked at TechCrunch until 2012, described a corrupted audio recording, syncing issues, faulty browser extensions and slow customer support from Evernote.

"Evernote's applications are glitchy to the extreme; they feel as if they're held together by the engineering equivalent of duct tape," Kincaid wrote, noting he's jotted more than 7,000 notes using the service.

Evernote CEO Phil Libin wrote in response that although he could quibble with some of Kincaid's points, "in the big picture, he's right. We're going to fix this."

Like many startups, Evernote's focus on growth meant that slowing down and focusing on details doesn't come naturally although the company started an effort to improve quality two months ago, Libin wrote.

"We've made significant progress, and Evernote is measurably less buggy than it was two months ago," he wrote.

Last year, Evernote rolled out a rebuilt version of its application for iOS 7, which drew new users. But it suffered stability problems that "disproportionately" affected long-term users, he wrote.

Customer support requests for iOS 7 have since fallen from 366 per day in November to 148 of late, Libin wrote, noting a rising quality rank for its application in Apple's application store.

New versions of Evernote's applications will be released over the next few months, which will include better design and improvements, Libin wrote. Evernote's developers are focusing on bettering note editing, navigation, search, sync and collaboration, he wrote.

The company also fixed another issue Kincaid pointed out involving file metadata that could inadvertently be sent to support staff within crash logs, a potential privacy issue.

Libin wrote that a bug that created an extra copy of quick notes stored in the activity log of a user's hard drive has been fixed. Also, users will see a warning that information such as note titles and notebook names may be sent as part of log reports, but the data can be removed before sending.

Send news tips and comments to jeremy_kirk@idg.com. Follow me on Twitter: @jeremy_kirk

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Evernoteapplicationssoftware

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jeremy Kirk

IDG News Service
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?