Amazon offers gift cards, shipping refunds for late deliveries

The company blames delivery companies for the delays

Amazon.com is offering US$20 gift cards and refunds on shipping charges to customers who did not get their Christmas orders on time.

The online retailer is blaming the delivery companies for the widespread delays.

"Amazon fulfillment centers processed and tendered customer orders to delivery carriers on time for holiday delivery," Mary Osako, a company spokeswoman, said in an emailed statement Thursday. "We are reviewing the performance of the delivery carriers."

The company has refunded any shipping charges associated with impacted shipments in addition to offering the gift card. It did not disclose how many customers had been affected by the delays.

The delays highlight that even as online retail sales are picking up, the physical infrastructure for deliveries may often fall short of the requirements. United Parcel Service of America said on its website on Thursday that it "experienced heavy holiday volume and is making every effort to get packages to their destination as quickly as possible." UPS has resumed normally scheduled service on Thursday, it added.

"UPS stole XMAS this year...waiting for a bunch of packages," wrote an user on Facebook. Competitor FedEx was also criticized online.

"Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume," FedEx said in a statement Thursday. "Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents."

U.S. shoppers using desktops spent about $42.8 billion between Nov. 1 and Dec. 22, up from $38.9 billion in 2012, according to digital analytics firm comScore. The figures do not include purchases through mobile devices.

The complaints about late deliveries came as Amazon.com reported that the entire 2013 holiday season was the best ever for the retailer, with more than 36.8 million items ordered worldwide on Cyber Monday, the Monday after Thanksgiving in the U.S., which was a record-breaking 426 items per second.

Some other retailers also reported delays.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Internet-based applications and servicese-commerceamazon.cominternetUnited Parcel Service

Struggling for Christmas presents this year? Check out our Christmas Gift Guide for some top tech suggestions and more.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?