Vodafone unveils new Red plans with VIP customer service

$65, $80, and $100 Red plans include Australian-based customer service

Vodafone has announced three new mobile phone plans in Australia under the "Red" brand, boasting unlimited calls and text and guaranteeing Australian-based customer service.

Available from Wednesday, 28 August, the new postpaid Red plans are priced at $65, $80 and $100 per month, and include 1.5GB, 2.5GB, and 5GB of data, respectively.

All three plans include unlimited calls, SMS and MMS messages within Australia, are available on a 24 month contract, and offer 4G connectivity. Unlike Vodafone's existing plans, there is no option to sign a 12 month contract on the Red plans.

The new Red plans offer "guaranteed" Australian customer service through Vodafone's Australian call centre based in Hobart, Tasmania.

Vodafone's chief executive officer, Bill Morrow, says the guaranteed Australian customer service aims to combat a long time "problem" in the mobile industry.

"Customer service has been a problem across the industry for too long. Our customers tell us they want to speak to someone who understands them and can offer local, expert service."

"We've had a customer service team in Australia for 14 years and we're further expanding on that to ensure calls are answered in Australia."

The Red plans also offer an additional $5 a day option for international roaming in the US, UK and NZ, which Vodafone announced last month.

The $5 charge will be ticketed per day of use, and the data, calls and text messages sent will be charged according to the rates of the customer's existing Red plan.

Morrow said further countries will be added to the $5 daily roaming plans over time, though did not clarify a specific time frame.

"We are serious about doing something about the high cost of international roaming and have begun the journey with the US, UK and NZ, which is where 40 per cent of our customers travel the most. Customers can expect more countries to be added to that list over time."

Vodafone will offer the Red plans as a SIM-only option if customers bring their own phone. The plans will be reduced by $15 each to $50, $65 and $85, respectively, and don't require a lock-in contract.

The Red plans also include $65, $80 or $100, depending on the face value of the plan, to spend on international calls, or calls to 13/1800 and premium numbers.

The Vodafone Red plans will be available in retail stores and online from Wednesday, 28 August.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags mobile plansmobile phonesVodafone 4GVodafonepostpaid mobile

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Ross Catanzariti
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?