What to do if your iPhone won't verify an iOS Software Update

What to do if when you try and install an iOS Software Update your iPhone says you aren't connected to the Internet

What do you do if when you try and install an iOS Software update you get a message that your device has been unable to verify the update?

We encountered this very problem when this morning we attempted to install the latest iOS update.

Actually, we were an update behind -- we still hadn't installed iOS 6.1.3 and the new update was for iOS 6.1.4.

However, when we attempted to install iOS 6.1.3 we got a message saying that it had "Failed verification because you are no longer connected to the internet."

We knew that we were on the internet, we had a full display of Wi-Fi and had just that minute downloaded some emails.

However Software Update was convinced that the internet connection wasn't there, so we took the internet to see what others in the same situation had done.

We quickly found this post on the Apple Forums that outlined a similar issue.

The advice there was to "Double click the home button. Then hold down an icon on the bottom row until the red "close" tags appear. Then close everything by tapping each icon. Then power down the phone, and power back up. Immediately go to settings, software update."

We followed the steps above and this time when our phone tried to complete the install we didn't get a message saying we weren't on the internet, however, as it was already downloaded there was no indication that anything was actually installing.

Of course when we went to Software Update again we knew all was well because there was the iOS 6.1.4 update waiting for us. And that installed without issue.

For all its ease of use, sometimes iOS can be a bit puzzling.

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Karen Haslam

Macworld U.K.
Topics: Apple, applications, telecommunication, ios, Mobile OSes, mobile
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