Salesforce.com to ship Communities app in June

Organizations can use the product to build social collaboration sites for interacting with customers and partners

Salesforce.com next month will begin shipping its Communities application, designed to let companies build external-facing social sites for interacting with their customers and partners.

Communities uses the technology in Salesforce.com's Chatter application, which is designed for building enterprise social networks for internal employee collaboration.

Pricing for Communities starts at US$500 per month, per community site. Companies need to have a Salesforce.com license to use the application, but external participants don't need to be Salesforce.com customers to participate in the sites created with it.

Communities can be used to set up customer service hubs, marketing sites and partner support portals. The application is integrated with Salesforce.com's core CRM (customer relationship management) suite, so data from the community sites can be captured and funneled to CRM files.

Communities was announced in August of last year and went into a "limited pilot" release later, during which some customers got a head start creating sites. Those customers included the U.S. Food and Drug Administration, GE and Pernod Ricard.

With this product, Salesforce.com continues to beef up its enterprise collaboration portfolio and put itself in greater competition with enterprise social networking products from companies such as Microsoft, IBM, Jive Software, Socialtext and Tibco.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags applicationsSalesforce.comsoftwarecollaboration

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?