GAME in administration, Diablo 3 pre-orders uncertain

Some copies of Diablo 3 dispatched to customers on Friday

Video game retailer GAME Australia has followed its UK parent company into administration, leaving an uncertain future for its 92 stores and hundreds of staff around Australia.

The company is yet to confirm the impact of the administration on its products, with the status of existing game orders unclear. The chain was expected to stock the long-awaited video game Diablo 3 tomorrow, and customers who pre-ordered the game online may not receive their copies.

Diablo 3

This morning, all GAME stores across Australia were sent an email stating that the company had gone into administration.

The front page of the GAME Australia website has been updated in the last hour with an advisory on the company's financial situation from administrators PriceWaterhouseCoopers:

GAME administration

Most confusion around the game chain’s adminstration centres around the imminent release of Diablo 3. The game’s servers unlock at 5PM on Tuesday 15th May, and gamers who ordered from GAME’s online store expected to receive the game by mail today and tomorrow.

Customers are still able to place orders online for most video game titles from the GAME website. While the GAME Diablo 3 landing page is still accessible, no copies of the game are available to order online.

Part of the advisory on the GAME website addresses game pre-orders that have already been placed:

"We are still working to clarify the status of pre-orders. At this stage we are intending on honouring certain pre-orders placed on the Diablo III and Max Payne new releases. We will provide clarity on these and other new releases in due course.

We are not able to refund customer deposits and customers who have paid a deposit for a pre-ordered item at this stage should continue to monitor the website for further updates."

Staff members from some GAME stores informed Kotaku that the company wouldn’t be receiving copies of Diablo 3 “due to payment issues with its shipping companies”.

Some GAME customers are reporting that their copies of Diablo 3 have been shipped. Overclockers.com.au forum user ‘DTG’ supplied GoodGearGuide with screenshots showing the status of his order on the GAME and Australia Post websites.

The GAME website lists his Diablo 3 parcel as ‘shipped’ on Friday 11 May, and an Australia Post tracking document saying the parcel was ‘ready for despatch’ from an Australia Post business centre as of 9AM this morning:

Diablo 3

Diablo 3

'DTG' says that over the weekend, his order was fulfilled in four stages from the initial 'pre-ordered', to 'pending' (when his credit card was charged for the game minus a $10 deposit), then to 'packed' and finally 'shipped' with a link to his Australia Post tracking document.

He told GoodGearGuide that he ordered the Collector's Edition of the game on May 1, during a second batch of last-chance sales for the popular special edition.

GoodGearGuide has contacted GAME for comment.

Update: GAME Australia has clarified its position on preorders with a post on Facebook and Twitter:

Diablo III Update: online preorders will be fulfilled. If you preordered in-store please contact that store regarding availability of order.

GoodGearGuide understands that some customers have been contacted by GAME staff to advise them that their in-store pre-ordered copies of Diablo 3 will be available from tomorrow onwards.

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Campbell Simpson

Campbell Simpson

Good Gear Guide

14 Comments

Jayden

1

In all my experiences with Game I've rarely walked away happy.

I hope this chain goes down the toilet in Australia.

Macros_the_black

2

once again game has failed to give me the game I have ordered.

Ethel

3

I paid 130$ for my D3 CE pre-order, now I'm annoyed. :-/

Paz

4

@Ethel, if you ordered the CE i'm sure your copy will be available. It's the people that ordered online who may not get their copy I would say. I'm picking up my CE tomoz morning, spoke to them today.

ZeGerman

5

Ordered the D3 Ce online. Just recieved my Shipping info.
looks like they will hold to their word on shipping out online preorders. so i would assume @ethel you will get yours too.

Stride

6

Just got a call from the hornsby nsw store saying they will not be receiving D3 stock. I preordered a CE and now will possibly not be able to get a copy. This is bs.

Ryan

7

I pre-ordered my D3 CE in April 2011 at the GAME store in Robina. Got the call today, and this particular store is one of the ones that is receiving no copies of Standard or Collectors Editions “due to payment issues with its shipping companies”.
I went to the shopping centre (I'm staff at the local cinemas) and walked past the store, they've still got the Diablo 3 "Pre-Order Now" sign up. I inquired. The manager had been told by the company to leave the sign up until the store closes, the poor thing's got to deal with THAT and make all the phone calls to customers who will ultimately yell at her, and she doesn't even have job security.
The manager is a legitimately good person and the staff at the store have always been excellent, so it was nice that they had organised a deal with the local EB Games store to give a $10 discount on the Standard Edition to GAME pre-order receipt holders. I went to Dick Smith's because it was still cheaper though.
This is the first time GAME Robina has let me down, they were normally the cheapest and most reliable, with excellent staff who didn't deserve this. Sad day.

AM

8

I don't understand how companies can get away with not refunding a deposit. This is unfair. I'm yet to receive confirmation about my order and whether I'll be able to pick it up tomorrow.

Dizzle

9

People are seriously retarded. Ok - if a company goes into Administration they no longer have control over what happens with the companies finances. They have appointed an administrator to oversee the financial affairs of the company in order to keep said company afloat. Selected game stores will still be stocking D3, customers whos preorders will not be honored will be notified via text and email. Get your f**king facts right before you start slagging people. It isn't the staffs fault either, so go easy on them yeah?

Lalala

10

Get your facts straight before you start going off.
1. It isn't the staffs fault. They have nothing to do with it! They simply take the preorders and handle stock. They are not the head office!
2. Administration means that Game no longer has control over the companies finances. Ie: they hand the reigns over to an ADMINISTRATOR who looks after the financial stuff so the company can hopefully stay afloat. It is the ADMINISTRATORS decision to dishonor preorders at their digression. Not Games.
3. Only SELECTED stores will not be stocking D3. Contact your store for details.
4. stop having a cry and think about the hundreds of staff who may be out of a job, lose all of their holiday pay, and have no way to support themselves. It's not the end of the goddamn world if you lose $100. Go wipe the sand out of your vag.

dean

11

i just like to say to everyone .. game has said we will not be getting diablo 3 or getting our money back .. i hope game go down the totlet and get sue for this crap!!

Jean

12

To recap @dean..... It isn't GAME's fault - its the administrators! Are you stupid? Or do you have some sort of mental disability? The ADMINISTRATORS decide what gets done with the businesses finance etc. game now has NO control over what happens. If you have any issues, contact them! Seriously. It's a freaking game! It's $100! What about the hundreds of people who will lose their jobs? No? Not important? Your pathetic game is more important than THAT? Wow. What a meaningless existence you must lead.

Jesus

13

It is GAME's fault. Perhaps if they managed their finances better I wouldn't be missing out on my goddamn Collector's Edition. Cheers GAME for letting me know 1 day out from launch, ample time to find myself another LIMITED EDITION CE. /sarcasm.

GameNut

14

@Lalala you are exactly right, it's not our fault that the we aren't getting D3. Everything was going to plan on a store level but today, we had an email basically saying Game Over (excusing the pun).

Before everyone starts bitching off as I'm an 'employee' at Game, you lot weren't the ones having to call everyone up and tell them that we cannot fulfill their preorder. I had been getting abused for most of the day, with the the odd sympathetic person thrown in for good measure.

I too ordered and paid off in full for the CE, and guess what, I lost my copy. Oh and the added joy of possibly being made redundant too. So please, tell me how pissed you are about losing a few $'s (which could possibly be, to a certain extent be recovered if the unsecured creditor form is filled out and mailed off).

A lot of staff have families to provide for, so before you give everyone a hard time, seriously think about how this is affecting us.

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