Business paper use remains high

CompTIA study finds shift to 'paperless office' isn't happening as swiftly as once expected

Businesses aren't rushing to create paperless offices; in fact, some are relying on paper documents more than ever, according to a new study by CompTIA.

The computer industry trade association's survey of 400 IT and business executives on the use of printers found that most companies expect to maintain or increase paper usage over the next two years.

The survey found that 38% of the companies are printing more paper documents than two years ago, and another 8% said they are doing significantly more printing. Of the balance, 27% said there was no change, 23% said they were doing less printing, and 3% said they were doing significantly less printing.

Those surveyed were also asked to forecast their printing needs in the next two years, and for the most part, the percentages show little variance.

"I was surprised it wasn't on the wane more," said Tim Herbert, vice president of research at CompTia.

Herbert believes personal printing, such as printing out boarding tickets or directions, is on a downward trend, but commercial printing is maintaining its pace.

While some businesses have moved away from the use of paper, sectors like education, government and health care remain extremely paper-intensive, said Herbert.

Printer sales seems to back up the trend, according to IDC data cited by CompTia. In 2010, IDC reported that 125.2 million printers were shipped worldwide, up 12.1% from the prior year.

The study is aimed at companies in the managed print services market. With the results, CompTia advises that such companies must offer customers more than printer maintenance services. They must also move to provide services around document management, such as document retention and workflow.

Patrick Thibodeau covers SaaS and enterprise applications, outsourcing, government IT policies, data centers and IT workforce issues for Computerworld. Follow Patrick on Twitter at @DCgov, or subscribe to Patrick's RSS feed . His e-mail address is pthibodeau@computerworld.com.

Read more about hardware in Computerworld's Hardware Topic Center.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags hardwareIT industryroiit strategyhardware systemscomptiaIT management

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Patrick Thibodeau

Computerworld (US)
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?