Chinese consumers complain refurbished iPhones sold as new

One lawsuit was filed in a Beijing court on Monday and another one may be filed in the U.S.

A consumer advocate in China is considering filing a lawsuit in the U.S. against Apple for allegedly selling refurbished iPhones as new ones after more consumers have complained of their suspicions.

Since blogging about the issue, Wang Hai said on Friday that more than 10 people in China have contacted him complaining of similar experiences.

"If more than 20 consumers come to us with the same problems, then we will file a lawsuit against Apple in the U.S.," Wang said an interview.

Earlier this week, Wang blogged about two Chinese consumers who bought iPhone 4s, only to realize that the devices carried a warranty shorter than the usual one-year warranty. Wang suspects the products were bought and returned, resulting in the shorter warranty.

Wang helped the two consumers file a lawsuit in Bejing on Monday. The lawsuit asks that Apple apologize and compensate the consumers double for what they paid to buy an iPhone 4. The court is expected to respond next week.

Apple did not respond to a request for comment.

The two consumers bought their iPhones on July 9 at the Apple Store in Beijing's Xidan Joy City shopping mall. Wang's blog post has photos of the receipts and screenshots showing the shorter warranty periods for the iPhones.

"When the buyers went back to the Apple Store, the company refused their demands for a refund," Wang said.

Wang said he continues to investigate Apple's distribution of iPhones. In the meantime, he has been asking other consumers contacting him with similar complaints to provide evidence such as receipts.

Apple is one of the hottest selling brands in China, with demand for the company's products creating long lines outside retail outlets in Beijing. The iPhone 4 had sold so well, Apple stores in China had previously reported shortages for the iconic device.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Appleconsumer electronicssmartphonesCivil lawsuitsiPhonelegal

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Michael Kan

IDG News Service
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?