Intel acknowledges SSD 320 bug, working on firmware upgrade

Power loss could cause Intel's SSD 320 solid-state drives to lose data

Intel on Sunday acknowledged that a bug could cause its SSD 320 solid-state drives to fail, and said a firmware upgrade is on its way to address the problem.

In some instances, a power loss may cause Intel's SSD 320 drives to crash and lose data. On rebooting the system, the system BIOS could report the SSD as having only 8MB of storage capacity. Intel two weeks ago said the error was possibly a bug, and that the issue was being investigated.

"Intel has reproduced 'Bad Context 13x Error' utilizing strenuous testing methods. This 'Bad Context 13x Error' can be addressed via a firmware update and Intel is in the process of validating the firmware update. A future update will define the schedule to deliver the firmware fix," an Intel spokeswoman said in an e-mail statement.

The statement has also been posted on Intel's forums, where users were complaining about SSD 320 drives crashing due to power issues. Some users in the forum are relieved that Intel had isolated the problem, and one poster said he would wait to install the drive only after the firmware was issued.

Intel said it will keep selling SSD 320 drives as only a small number of drives were affected, the company said. Intel recommended affected owners to contact customer service until the firmware was issued. An Intel customer service representative earlier this month said drives are being replaced for those who experience the error.

Intel's customer support contacts are listed on its website, and also live chat support.

Intel is also asking users to backup data regularly, follow standard shutdown procedures and to minimize the unplugging of SSDs on powered computers.

The SSD 320 received positive reviews after its release in March. The drive, which is being used in both PCs and Apple Mac computers, comes with storage between 40GB to 600GB.

Intel has had issues with SSDs crashing in the past. In 2009 it pulled a firmware upgrade for its X25-M consumer SSDs a day after users complained about the software crashing drives.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags SSDDrivesstorageintel

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?