Exchange Online having downtime problems again

The issues have led frustrated IT managers to vent in online forums

Exchange Online, the hosted version of Microsoft's e-mail system, ran into technical problems again on Thursday, the latest in a series of downtime and performance hiccups.

Thursday's problems apparently began at around noon Eastern Time, affecting users in North America, and at close to 5 p.m. seemed still unresolved, prompting frustrated IT administrators to post complaints on various discussion forums.

A Microsoft official posted the following message to some of the discussion threads: "As of this morning, we are investigating reports of intermittent mail flow issues affecting Exchange Online users served from the Americas data center."

The company didn't immediately respond to a request for further comment.

The latest problems come a day after Microsoft trumpeted in a press conference that the city and county of San Francisco chose Exchange Online over competing cloud-hosted options from Google and IBM.

Two days ago, Microsoft was still doing damage control after the series of technical problems that rocked Exchange Online last week.

"I want to again sincerely apologize for the inconvenience last week's issues caused you, our customers and partners," wrote Dave Thompson, corporate vice president of Microsoft Online Services and chief engineer of Microsoft's Business Productivity Online Suite (BPOS), which includes Exchange Online.

Microsoft is getting ready to release a major upgrade to BPOS, called Office 365, before the end of the year. It is designed to mount a stronger front against Google's Apps hosted collaboration and communication suite.

IT professionals get nervous when they hear about performance and availability problems with cloud-hosted services. CIOs, IT managers and network administrators have little or no control over the downtime of hosted applications, but that doesn't stop end users from complaining loudly to them. IT departments sometimes campaign hard for their companies to adopt cloud applications, and their reputations are tied to how those applications perform.

Channel partners that resell and implement these applications also often find themselves in the crosshairs when outages occur.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags applicationsMicrosofte-mailsoftwareSoftware as a servicecloud computinginternet

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?