RIM Recalls 1000 PlayBook Tablets

RIM BlackBerry is reportedly recalling up to 1000 PlayBook tablets due to software problems

As if facing lackluster reviews for its BlackBerry PlayBook tablet debut wasn't bad enough, now Research In Motion (RIM) is being forced to recall about 1000 tablets due to software problems. Apparently a batch of faulty PlayBooks was shipped to Staples, which, according to The Wall Street Journal, can't perform the initial setup of the tablet.

Details are very sketchy at the moment over whether the BlackBerry tablets were shipped in the U.S. or in Canada, after Engadget first reported on the recall on Saturday. However, RIM said that it is looking to replace faulty devices, as "the majority of the affected devices are still in the distribution channel and haven't reached customers."

RIM is quite cryptic on the nature of the problem with the recalled PlayBooks. A company statement at CrackBerry explains the 16GB tablets were shipped with "an OS build that may result in the devices being unable to properly load software upon initial set-up." If you are one of the unlucky who has such issues with their PlayBook, you will need to contact RIM for assistance.

The BlackBerry PlayBook is a 7-inch tablet with a 1GHz dual-core processor, 1GB or RAM, resolution cameras (3MP front, 5MP back), retailing for $499. The tablet is competing against Apple's iPad, as well as with several tablets based on Android.

But the PlayBook is not off to a good start. Reviewers took issue with half-baked software on the tablet, which despite coming from a company renowned for communication solutions, does not feature built-in email capabilities. On AT&T the feature that allows BlackBerry phones to show emails on the PlayBook is ironically blocked, and Verizon is still evaluating whether to sell the tablet.

The first day of sales for the PlayBook was also met with little consumer interest, and RIM is yet to say how many tablets it has sold. The last thing the company needed was this software-related recall.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags tablet PCresearch in motionhardware systemstabletstablet PCslaptopsRIM BlackBerry

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Daniel Ionescu

PC World (US online)
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?