Vodafone offering free SMS after Easter fail

Free SMS day applies to all Vodafone customers on Sunday 1 May and runs from 8:00am until 8.00pm

Besieged Vodafone will offer its customers free SMS messages for 12 hours on Sunday 1 May after a "technical fault" prevented users from sending and receiving text messages on Easter Sunday.

The "free SMS day" applies to all Vodafone customers on Sunday 1 May — though the offer is not for a full day and only runs from 8:00am until 8.00pm Australian Eastern Standard Time (AEST).

Vodafone was forced to apologise after its customers were unable to send and receive messages between 2.30pm and 9.15pm on Sunday 24 April due to a "technical fault".

"We apologise for the technical fault that occurred yesterday and resulted in many customers experiencing difficulties in sending and receiving text messages," said Vodafone spokesperson Cormac Hodgkinson in a blog post. "We know how important it is for you to remain in touch with your family and friends, so we will be offering a free SMS day to all Vodafone customers on Sunday, 1st May (8am-8.00pm AEST)."

A number of comments on the blog post were less than favourable towards the network, which has been dogged by infrastructure and poor service issues over the past few months. As an example, the free SMS offer is of no benefit to those on Vodafone plans with unlimited free SMS included.

"What good is paying for a service that never seems to be available. I want out of my contract now. I don't understand how you can charge customers for a service you aren't providing!"

"Calling it a free sms Day is a bit rich for 12 hours, as is 12 hours as compensation for 7 hours of no service."

"What about those people like myself who already have unlimited free SMS included in our plan? I gotta say this is a bit of a joke…You could just fix all the towers and give us some half decent reception."

"This is stupid, I'm on an unlimited plan. May as well offer free air for next Sunday."

Last year, the Vodafail Website was established to air concerns with poor network performance and coverage, while issues with the telco inspired a YouTube parody video last week called Vodafail: The Musical.

Tags mobile phonessmartphonesVodafoneVodafailVodafone Hutchison Australia (VHA)

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Ross Catanzariti

Ross Catanzariti

Good Gear Guide

1 Comment

Hayley

1

I am a Vodafone customer and have not been allowed to send any texts for free today... They're not offering to people what they promised. I would not recommend Vodafone to anybody right now!

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?