Microsoft turns up the heat on, Oracle

Microsoft is rolling out its CRM Online service globally

Microsoft announced Monday that its Dynamics CRM Online software is now available in 40 markets around the world, bringing it in closer competition with and Oracle's CRM on Demand.

In hopes of poaching customers from both companies, Microsoft is offering a number of financial incentives to switchers. New customers that sign contracts by June 30 can receive promotional pricing of $US34 per user per month for the first year.

That compares to $65 and $125 per user per month for's Professional and Enterprise editions, respectively. Oracle CRM on Demand pricing starts at $75 per user per month.

Microsoft is also offering new customers "in most markets" up to $200 per user until June 30 to offset the cost of migrating to CRM Online. Free trials will be available.

CRM Online is based on the on-premises Dynamics CRM 2011, which has been in beta for some time and will be available on Feb. 28.

Microsoft CEO Steve Ballmer is expected to discuss the release and the company's CRM strategy during a speech Monday.

The global availability of CRM Online as well as its hooks into Microsoft's collaboration and productivity software "are going to raise the level of competition in general in CRM," said Brad Wilson, general manager of Dynamics, in an interview.

"The value in CRM 2011 is really about the fact this product was designed with the salesperson in mind, not the manager," said Ray Wang, CEO and principal analyst with Constellation Research. Its features, such as deep integration with Outlook and mobile capabilities are crucial to salespeople's day-to-day jobs, he added.

CRM 2011 does not match up feature-for-feature with but "it's comparable from a salesperson's point of view in terms of what they want to do."

The fact that Microsoft is offering on-premises deployment, something does not, is another potential advantage, he added.

CRM Online is now available in Austria, Australia, Belgium, Brazil, Canada, Columbia, Costa Rica, Chile, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland, Trinidad and Tobago, the U.S., and the U.K.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail address is

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Internet-based applications and servicesCustomer Relationship ManagementapplicationsMicrosoftsoftwarecloud computinginternetOraclesalesforce

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Cool Tech

D-Link TAIPAN AC3200 Ultra Wi-Fi Modem Router (DSL-4320L)

Learn more >

ASUS ROG Swift PG279Q – Reign beyond virtual world

Learn more >

Crucial® BX200 SATA 2.5” 7mm (with 9.5mm adapter) Internal Solid State Drive

Learn more >

D-Link PowerLine AV2 2000 Gigabit Network Kit

Learn more >

Lexar® Professional 1000x microSDHC™/microSDXC™ UHS-II cards

Learn more >

Xiro Drone Xplorer V -3 Axis Gimbal & 1080p Full HD 14MP Camera

Learn more >

Gadgets & Things

Lexar Professional 2000x SDHC™/SDXC™ UHS-II cards

Learn more >


Learn more >

Lexar® Professional 1000x microSDHC™/microSDXC™ UHS-II cards

Learn more >

Family Friendly

ASUS VivoPC VM62 - Incredibly Powerful, Unbelievably Small

Learn more >

Lexar Professional 2000x SDHC™/SDXC™ UHS-II cards

Learn more >

Lexar® Professional 1000x microSDHC™/microSDXC™ UHS-II cards

Learn more >

Stocking Stuffer

Lexar® Professional 1000x microSDHC™/microSDXC™ UHS-II cards

Learn more >

Lexar Professional 2000x SDHC™/SDXC™ UHS-II cards

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Best Deals on Good Gear Guide

Latest News Articles


GGG Evaluation Team

Kathy Cassidy


First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni


For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell


The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi


The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott


My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.


Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?