Amazon adds SLA to cloud-based content delivery service

Users can get a discount if the availability drops below 99.9 per cent

Amazon Web Services has added an SLA (service level agreement) to its cloud-based content delivery service CloudFront, which now has become generally available, the company said on Tuesday.

CloudFront can be used to distribute website images, videos, media files or software downloads, from edge servers located in the U.S., Europe and Asia, according to Amazon. Users are automatically routed to the nearest edge location to improve performance, it said.

The SLA specifies that if the availability of a user's content drops below 99.9 per cent in any given month, it can apply for a credit equal to 10 per cent of the monthly bill, according to a blog post. And if the availability drops below 99 per cent, users can apply for a 25 per cent discount, it said.

CloudFront customers are charged for the volume of data transferred out of the Amazon CloudFront edge locations and the number of requests users make. If they use an Amazon service to store the original copy of the data that is to be delivered, they have to pay for that as well.

Until now, CloudFront could only serve up content from Amazon's S3 (Simple Storage Service), but the company has now also added the ability to store the original copy of the content on a server chosen by the user, it said.

The CloudFront team is growing rapidly, and is looking for a software development engineer, a senior system engineer, a senior software development manager and a product manager, according to the blog post.

Send news tips and comments to mikael_ricknas@idg.com

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Tags Amazon Web ServicesservicesSLAApplication servicesHostedComputing servicescloud computing

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Mikael Ricknäs

IDG News Service
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