Microsoft launches status dashboards for BPOS

The goal is to keep BPOS customers better informed about performance and availability issues with the suite

Microsoft has created status dashboards for the three data centers that power its Business Productivity Online Suite (BPOS), a set of hosted communication and collaboration applications for workplaces.

The goal is to make it easier for BPOS customers to check on the performance and availability of the suite's applications, particularly in cases when Microsoft is experiencing problems in its data centers.

"Today, we're taking a step forward in delivering more timely, accurate and targeted information about BPOS service status by introducing the Microsoft Online Service Health Dashboard," wrote Microsoft official Morgan Cole in a blog.

The announcement, made Tuesday, comes about three weeks after Microsoft apologized for several outages that affected access to BPOS applications in late August and early September.

The BPOS Standard suite, hosted by Microsoft and sold with partners, includes Exchange Online, Office SharePoint Online, Office Communications Online and Office Live Meeting, all of which come with a 99.9 percent uptime guarantee.

With this move, Microsoft follows other vendors of cloud-hosted enterprise software, like Salesforce.com and Google, which have launched status dashboards for their applications.

However, a difference is that both the Salesforce.com Trust dashboard and the Google Apps Status dashboard are publicly available to anyone online, while the three Microsoft BPOS dashboards -- for the Americas, Asia-Pacific and Europe, the Middle East and Africa (EMEA) -- can only be accessed by customers with log-in credentials.

In his blog post, Cole explained that a big motivation for Microsoft to launch these BPOS dashboards was a consensus among customers on the desire to have more data about the availability of these hosted applications.

Indeed, this seems to be a common theme among IT officials whose companies adopt software that is hosted by the vendors, because when these applications become unavailable due to problems in the vendors' data centers, IT officials are left to field complaints from their end users while having little to no power in remedying the situation.

Knowing the severity, scope and nature of the service interruption, along with estimates on when the issue might be fixed, allows IT administrators to relay that information to their end users and keep them updated on the progress to fix the outage.

While the issue of performance and availability remains a concern among customers of vendor-hosted applications, this model of software provisioning continues to gain in popularity. Its benefits include freeing IT departments from system maintenance and reducing organizations' hardware expenses.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags applicationsMicrosofte-mailsoftwareinternetcloud computingSoftware as a servicecollaboration

Struggling for Christmas presents this year? Check out our Christmas Gift Guide for some top tech suggestions and more.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?