Android app offers new flexibility for IT admins

SysAid software lets help-desk staffers work from the smartphone of their choice to manage IT assets and customer requests.

Information workers are increasingly demanding to use consumer-friendly Android and iOS devices on the job, so it stands to reason that IT administrators would value such flexibility too.

Enter SysAid, an Israel-based provider of IT service management and customer service support software. To complement its flagship solution for help-desk management, the company has now released mobile apps for IT workers on BlackBerry, iPhone and--starting today--Android.

"Companies need to know that they can rely on their IT management at all times," explained Israel Lifshitz, founder and CEO of SysAid. "As we have seen with our applications for iPhone and Blackberry, mobility allows IT management teams to enjoy maximum efficiency, translating into greater productivity."

The new Android release makes SysAid the world's only vendor offering mobile help-desk solutions across all three popular mobile technology platforms, according to the company.

Managing on the Go

The SysAid Helpdesk App enables IT professionals more easily to monitor and manage help-desk requests and IT assets in real time.

With a specially designed mobile interface tailored to each platform, the software facilitates complete accessibility and control over service requests, including viewing, prioritizing, filtering, updating, and customizing items.

Users can also put the app to work for viewing and managing hardware, software, and manufacturer details of computers, printers, and other IT assets.

Free Downloads

Available for free in the Android Market, the new SysAid app is compatible with SysAid IT 7.0.05, the latest version of SysAid's IT service management software. The free SysAid IT mobile app for the iPhone, iPod Touch and iPad, meanwhile, can be downloaded on iTunes.

For BlackBerry, the SysAid Helpdesk App is available for download in BlackBerry App World.

SysAid is built on ITIL best practices and provides a variety of practical tools for monitoring and optimizing everything from the help desk to asset management and reporting. Scalable editions of the software are available as on-premise or SaaS services for businesses of any size, while a free version is available for small businesses with fewer than 100 users.

Follow Katherine Noyes on Twitter: @Noyesk.

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Katherine Noyes

PC World (US online)

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