JPMorgan Chase's online banking site crashes

Bank blames 'technical issues' for ongoing Chase.com outage that may now be 18-hours-old

JPMorgan Chase is blaming "technical issues" for an outage to its online banking site that may well be one of the longest outages by a major provider in recent memory.

The bank, which has $2 trillion in assets, posted a message on its Chase.com portal asking customers to "log on later."

The bank said its online services were lost sometime "overnight" last night, and would not predict when they expect that the site will be restored.

ATMs, branches, and telephone call centers are not affected by the outage, though call center volume has increased, said Tom Kelly, a Chase spokesman.

The cause of the outage isn't clear, Kelly said. "It's a technical issue that we're dealing with."

Twitter postings about the outage have been fast and sometimes furious, and put various timeframes on the outage, some showing it may have started 18 hours or more hours ago.

Kelly couldn't pinpoint the outage start time but said he last used the site around 8 p.m. EDT.

"For a bank of Chase's size to be out this long is certainly unusual - this time of the day at least," said Emmett Higdon, an analyst at Forrester Research Com.

Higdon said that most such outages are caused conjunction with new rollouts or a new vendor being brought out, said Higdon.

Outages by major commercial operations aren't rare, but are usually limited to a few hours, he added.

Customer have been so sold on the idea on online functionality they are going to notice when you go down, said Higdon. If systems are "down for anything other than a short period of time would have a tremendous impact."

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags JPMorgan ChaseConfiguration / maintenancedisaster recoverye-commerceapplicationshardware systemssoftwareBusiness Continuitytwittere-businessData CenterForrester Researchinternet

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Patrick Thibodeau

Computerworld (US)
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?