Dell seeks services boost with new security offerings

Dell is introducing a security services portfolio for midsized businesses

Dell on Wednesday beefed up its security offerings with new hardware and services, which could help the company to strike more long-term service engagements with customers.

The security offerings are part of a new product portfolio targeted at medium-sized businesses, Dell said. The portfolio brings together security management, deployment and vulnerability assessment tools to protect data and IT infrastructures.

The portfolio includes managed security services through a partnership with SecureWorks. SecureWorks provides a hardware- and software-based security information management platform that collects data and events from devices and uses that information to identify threats. SecureWorks will provide the hardware, which will work with industry-standard servers, clients and networking gear.

Dell has primary done short-term service engagements in the past, and with the security services it aims to stay in touch with customers beyond just the hardware sale, said Paulette Altmaier, vice president for small- and medium-business solutions at Dell.

"In the past Dell has tended to be ... hardware-centric and sell the box and the services close to the box," Altmaier said. "Our focus is not just hardware, but software and services."

Dell says it needs to be in constant touch with customers to assess their security and resolve related problems. Its involvement has to increase particularly because medium-sized businesses may not have the expertise and resources of larger companies to tackle internal and external security threats.

"Most security threats were the domain of hackers. Now it's organized crime and industrial espionage. It's a whole different ballgame," Altmaier said. "The security services market is growing and now is the time for Dell to come in, given our strategic focus."

The company could be looking at long-term engagements -- in some cases close to five years -- with customers. But customers will have a choice to select offerings and manage products on their own.

The security portfolio will also include Dell-branded hardware and services to secure hardware and prevent intrusions. The J-SRX network security appliances will provide firewall, intrusion prevention, antispam and antivirus technologies to secure networks. The appliances were already being offered to larger customers, but are now being extended to medium businesses with up to 10,000 employees. The appliances are being provided through a partnership with Juniper, announced in October last year, to bring network-level security to medium businesses.

Dell's client security services through its Kace acquisition in February are also part of the portfolio. The company will offer the Kace K1000 management appliance, which helps secure client devices through services like patching.

The new security software portfolio comes after Dell last week said it had sent replacement motherboards for PowerEdge servers with the W32.Spybot worm in flash storage. The spyware was accidentally introduced during the manufacturing process of the motherboards.

Dell owns up to the problem, Altmaier said, adding that such incidents point to the growing need of secure hardware and software to tackle internal and external threats.

"We have changed the testing process to make sure that we test for unauthorized software on [hardware]. There are so many evolving threats that you need layered security," Altmaier said.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags servicesDellsecurity

Struggling for Christmas presents this year? Check out our Christmas Gift Guide for some top tech suggestions and more.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?