Find drivers for your hard drive

Missing hard-drive drivers

QUESTION: I backed up my Windows XP PC to a portable hard drive. This drive appears in Device Manager and Disk Management, but not in My Computer. My Creative sound system failed at the same time. The Hardware Wizard was unable to locate new drivers for the hard drive, USB ports or sound entries in Device Manager. Ken Robinson

HELPROOM ANSWER: Start by updating the Bios and motherboard drivers, a process that can often fix bugs and even add extra features. The motherboard manufacturer's website will offer any new versions.

It's possible that Windows is trying to allocate a drive letter that's already in use to your external drive. Plug in the drive, then click Start, Run and enter compmgmt.msc. Click Disk Management, then right-click the USB drive and choose 'Change Drive Letter and Paths'. Click Change, then click on the 'Assign the following drive letter' drop-down menu. Choose a drive letter you're sure is not in use. Click Ok, Yes, then reboot the PC.

If you're still experiencing problems, your USB ports may be malfunctioning or not getting enough power.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Byers

PC Advisor
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?