Telstra's HTC Desire hit by GPS problem

Telstra and HTC investigate GPS issue with HTC Desire smartphones

Users have uncovered a software glitch that affects the GPS functions in the HTC Desire smartphone has been uncovered.

Comments on popular tech forum Whirlpool sounded the alarm last week, with many users complaining that the GPS function on the HTC Desire would not allow them to locate their current position.

HTC and Telstra have since acknowledged the problem, blaming a fault in the phone’s custom software provided by Telstra and not the Google Android–powered phone’s GPS hardware.

“After investigating customer reports we have found that the software for this feature is set up incorrectly. The device’s GPS hardware is not affected and will operate once a minor software update is made,” said an HTC spokesperson in a statement.

“HTC and Telstra are working closely to resolve this issue as a matter of urgency and aim to rectify this issue in the shortest possible timeframe. Currently, we are working to develop, test and introduce a software update and will continue to update customers on our progress on a regular basis until this has been resolved,” the statement read.

Telstra is currently the exclusive distributor for the HTC Desire in Australia, though imported models are also available. The smartphone was released on 21 April.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags htcGPSsmartphonesHTC DesireTelstra

Struggling for Christmas presents this year? Check out our Christmas Gift Guide for some top tech suggestions and more.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Kevin Cheng

Good Gear Guide

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?