Ringio aims to bring big phone features to small business

The software-based phone system offers many PBX and call-center capabilities

A software-based phone system launched Monday aims to give small businesses many features of advanced call-center software and soon will work with Salesforce.com and other CRM platforms, according to startup Ringio.

The phone software, also named Ringio, runs on the Adobe Air platform for compatibility with most PC operating systems and can deliver a large amount of information about a caller as soon as their call comes in. On the employee's PC, it can pop up the history of the contact's calls with the enterprise along with any written notes about their interactions, said Ringio Chairman Michael Zirngibl. He introduced the product at the eComm conference in Burlingame, California. Within a few months, the company plans to upgrade the product so it can bring in information from CRM (customer relationship management) platforms, beginning with Salesforce.com.

Small businesses can set up Ringio quickly without much IT expertise, according to Zirngibl. They can download the software and set up and manage an account on Ringio's Web site. Users can pull in contact information from sources including Gmail and the Google Contacts application. Information in those systems, such as phone numbers, will automatically be updated in Ringio when it changes.

Ringio is available now in English. It costs US$25 per month per employee, with a minimum of four employees. It is also available in a "white box" system for service providers to create a privately branded service. The company is developing clients in Spanish and German that can be demonstrated on request, Zirngibl said.

In addition to the PC client, Ringio has an application for Android smartphones, which is available now from its own Web site and should be available in the Android Market soon.

Ultimately, Ringio envisions bringing a wide variety of other information into the software to help make conversations more personal. For example, companies could set up the system so that when a known contact calls, it will display that person's latest entries on social-networking services such as Twitter and Facebook.

The phone system also gives employees a shared address book and call history, and includes typical IP PBX (Internet Protocol private branch exchange) features such as presence information on co-workers, an automated attendant to field calls, and skills-based routing to direct incoming calls to the most appropriate team member.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Ringiounified communicationsip-pabxsoftphones

Struggling for Christmas presents this year? Check out our Christmas Gift Guide for some top tech suggestions and more.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Stephen Lawson

IDG News Service

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?