ACCC takes action over Nokia warranties

Commission intervenes to protect customers' warranty rights

Following intervention Australian Competition and Consumer Commission (ACCC), Fone Care Pty Ltd, which operates Nokia Care Centres in Australia, has agreed to modify its refund policy.

The ACCC became aware of issues surrounding Nokia warranties after a customer attempted to return a faulty battery for a Nokia handset. Consumers were required to sign a service agreement that restricted statutory warranty claims to within three months of purchase. In addition, the agreement allowed the disclosure of customer information to third parties.

Fone Care has undertaken to cease using the refund policy, cease using the service agreement in its current form, and refrain from making false representations in relation to customers' statutory warranty rights.

Tags warrantiesacccmobile phonessmartphonesNokia

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Omar Dabbagh

Good Gear Guide

1 Comment

Nathan

1

Good on the ACCC. You guys are doing great work.

When will these phone companies etc learn that these shonky practices will not be tolerated?

I hope this sends a warning to all handset manufacturers.
It is about time they lifted their game and stopped ripping people off.

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?