RIM silent on data outages in North America, UK

Problems affected unknown number of Wi-Fi-enabled BlackBerry devices

Some BlackBerry users in North America and the United Kingdom experienced data outages Monday and yesterday on Wi-Fi-equipped BlackBerries when not connected to Wi-Fi, according to user groups and some U.S. carriers.

The problems appeared to have ended late yesterday, but Research in Motion Ltd. (RIM) did not respond to inquiries or offer any immediate comments about the outage today RIM has been criticized in the past for not reporting or explaining outages, although it did offer a fairly lengthy explanation for a December data outage related to a BlackBerry Messenger update.

"Of all the RIM outages in recent years, the only one where they issued any official explanation was the Dec. 23 one," said Joe Sanders, a self-described "BlackBerry geek" who regularly communicates about BlackBerry matters with other users nationwide as a moderator on BlackBerryforum.com. He reported this week's outage on the Data Outages forum .

Sanders called this week's outages relatively minor compared to the December problem. "It wasn't everyone and not major, but there was a lot of complaining," said Sanders, who runs Master Image, a printing operation in Birmingham, Ala.

Data Outage News reported yesterday that the outages generally affected Wi-Fi-enabled BlackBerry devices when they were out of range of a Wi-Fi signal. The site noted that the affected users were connected via both BlackBerry Enterprise Server and BlackBerry Internet Service.

Sanders, who spoke to a number of users, said that voice and text services were unaffected. He also said at least four carriers in the U.S. had the problem, including his own carrier, AT&T, as well as T-Mobile USA, Verizon Wireless and Unicel, a small carrier. A Verizon Wireless spokesman, however, said that Verizon had no BlackBerry outages, while an AT&T spokeswoman said a small number of customers might have been affected. Both referred further questions to RIM.

T-Mobile acknowledged outages in a tweet sent out Tuesday .

Data Outage News said all North American carriers were affected, while Readwriteweb.com said users in the United Kingdom had experienced problems .

Sanders said he only noticed an outage on his BlackBerry Storm when he left a Wi-Fi zone and couldn't get data on the AT&T network.

He said it would be helpful if RIM communicated more about what happened but said users are used to minor outages and can usually find voice or text to use as a backup. "It's not a problem [if RIM doesn't report outages], because I know about the outage anyway," he said.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags smartphonesRIM BlackBerry

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Matt Hamblen

Computerworld (US)
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?