Technology's most and least reliable brands in '09

We asked 45,000 readers and found out which electronics companies you can really trust

Service Measures

Phone hold time: Based on the average time a product's owners waited on hold to speak to a phone support representative.

Average phone service rating: Based on a cumulative score derived from product owners' ratings of several aspects of their experience in phoning the company's technical support service. Among the factors considered were whether the information was easy to understand, and whether the support rep spoke clearly and knowledgeably.

Problem was never resolved: Based on the percentage of survey respondents who said the problem remained after they contacted the company's support service.

Service experience: Based on a cumulative score derived from product owners' responses to a series of questions focusing on 11 specific aspects of their experience with the company's service department.

Survey Methodology

We polled roughly 45,000 PCWorld.com readers who responded to e-mail messages. We used methods of statistical analysis to determine which companies were significantly better or worse than the average, based on all responses about a certain product type. Because our survey sample is heavily weighted toward generally tech-savvy readers, it may not be representative of the general population, which may have different expectations and experiences with technology products.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags branding

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Christopher Null

PC World (US online)

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?