HP to focus on services with new print division

The aim is to help companies unify hardware in order to save costs

Hewlett-Packard on Monday formed a new print services division with a focus on managing print and imaging hardware and software in enterprises.

The division, called Managed Enterprise Solutions, aims to unify disparate hardware such as copiers, printers and scanners in order to cut hardware and printing costs, said Vyomesh Joshi, executive vice president of HP's imaging and printing group. The unit will also provide services and software that put scanned or printed documents in workflow systems to make document management easier.

The company's attention has been geared toward hardware and supplies, but software and services surrounding printing and imaging are a growing opportunity, Joshi said. The company sees a US$121 billion annual opportunity in the printing market, of which $64 billion is for hardware and $57 billion for software and services.

There is more to printing than just hitting the print button, said Roger Douglas, director of managed print services at HP. For example, software provided with the managed services could enable an invoice to be scanned, which can automatically be put into a company's payroll system. The automation reduces the number of steps and cost required to manage the document, Douglas said. It also reduces the chance for error through manual transcription.

The documents can also be secured through a service by establishing a status to ensure documents aren't appended, Douglas said. For example, if a marketing logo is finalized on a particular document, its status can be appended to ensure no one changes it. This approach is particularly helpful when editing legal documents, he said.

The company is also changing printer designs to build in more services-related functionality. For example, a touch screen on multifunction printers can be used to input or check the job status of scanned documents like patient records.

"A lot of times customers have treated imaging and printing like an afterthought," Douglas said. Managed print is all about stepping back and taking a more strategic and methodical look at how those documents are managed, he said.

The company has also expanded the availability of a program that guarantees savings for customers who sign up for its print services outside the U.S. Under the plan, HP assesses a company's imaging and printing environment and calculates the possible savings a company can realize using HP's managed services. If customers haven't realized the savings in a year, HP will make up the difference with a credit that can be used for their next printing services contract. The company has already signed up 100 customers since it launched that program, Joshi said.

The unit will be a part of the company's imaging and printing division, Joshi said. The company has pulled some personnel from the existing services division and has seen its services customer base expand since acquiring EDS.

HP has a strong presence in the printer market, and the expansion of services could help the company capture a larger share in the printer space, said Edward Crowley, CEO of Photizo Group, who was at HP's press briefing Monday. The increased level of focus on services could also benefit HP's enterprise customers, he said.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags HPPrintersmanaged print services

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Most Popular Reviews

Deals on Good Gear Guide

Deals on Good Gear Guide


Latest News Articles


GGG Evaluation Team

Kathy Cassidy


First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni


For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell


The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi


The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott


My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.


Latest Jobs


Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?