IBM's new CIO may already be its most powerful

After massive consolidation, Toole takes over more centralized IT operation

IBM veteran Pat Toole was recently named CIO at at the company and given much broader responsibilities than his predecessors in the post, which now oversees a far more centralized IT operation.

Toole, who joined IBM in 1984 and was most recently general manager of IBM's intellectual property and global patent program, takes over an IT operation that has already gone through a multi-year process of consolidation, which reduced the number of data centers from 155 to five, and its application portfolio from 15,000 to 4,500 -- so far.

The technology consolidation also includes a shift to centralized IT management, a move completed this year by outgoing CIO Mark Hennessy, who now heads strategy and transformation for IBM's Sales and Distribution operation.

IBM's corporate CIO had previously focused on strategy and governance and worked with the CIOs in the company's business units. "The individual business units would prioritize according to their own unique criteria," said Toole, whose appointment was announced today.

Under the new model, Toole is responsible for IBM's overall IT strategy and operations. For instance, Toole will not only set IBM's emerging strategy for cloud computing, he will also deal day-to-day operations and any headaches that brings.

That responsibility can range from mundane tasks to assessing the impact an earthquake in the Indian Ocean on communications.

Toole said the change in focus allows for large scale IT transformation, such as a project now in place to redo its SAP application infrastructure to match global processes.

"In the past, SAP was optimized on a local level," he said. The value of IBM's new approach to IT operations was validated by the results of a survey of 2,500 worldwide CIOs conducted by the company recently, said Toole.

Among the core findings, he said, is that CIOs spend more than half of their time on activities that spur innovation, and therefore consider a central technology organization to be critical.

Three fourths of all the CIOs surveyed "anticipate having a strongly centralized infrastructure in five years," according to the survey.

If IT operations aren't centralized, it may be harder for an organization to use information for competitive advantage, the survey concluded.

And 83 per cent of the CIOs cited business intelligence and analytics as the top area to focus on to enhance competitiveness. Those functions require the integration and use of of data stored throughout the enterprise.

A concentration on business analytics at IBM have allowed the company to improve its understanding of market opportunity and to move resource to growing markets, said Toole.

When the market and opportunity change, "the CIOs office plays a key role in helping figure out what that means from internal process perspective," said Toole.

"Without question, our professionals can have a very strong impact on our business strategy," he said.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags IBMCIOs

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Patrick Thibodeau

Computerworld (US)
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?