BlackBerry Web e-mail users experience three-hour outage

US BlackBerry users left stranded after Web-based e-mail service blackout
  • (Network World)
  • — 15 April, 2009 01:13

BlackBerry users around the United States were stranded for about three hours Monday when their Web-based e-mail service blacked out.

The outage didn't affect corporate users who are linked with their BlackBerry Enterprise Server and with a data center hosted by BlackBerry maker Research in Motion. But from about 1 p.m. to 4 p.m. EDT Monday, consumers and small business users who rely on the Web-based BlackBerry Internet Service, available through their mobile carriers, were unable to send or receive e-mail.

Apparently no e-mail was lost: At the end of that period, users were receiving a backlog that had queued up.

A CNET.com story on the outage quoted a RIM PR agency spokeswoman, Marisa Conway, as saying that "some customers experienced a delay receiving e-mail" but that the outage "wasn't systemwide." The company has not responded to Network World inquiries asking for details.

Subscribers on all the major U.S. wireless carriers were affected. The BlackBerry Internet Service comes with each smartphone sold with a data plan. Users can set up and access 10 work and personal e-mail accounts, browse Web sites, and use calendar, contacts, task and memo pad features to organize their personal information.

RIM isn't alone in having these kinds of outages. Several have been reported, such as Google's online Gmail service.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Cox

Network World
Topics: Blackberry, Google, RIM
Comments are now closed.

Latest News Articles

Most Popular Articles

Follow Us

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Resources

Best Deals on GoodGearGuide

Compare & Save

Deals powered by WhistleOut
WhistleOut

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?