Tweet to compete

Smart social networking has become essential for most IT execs

If you still think Facebook is for twentysomethings clinging to their college years and Twitter is for people with too much time on their hands announcing what they had for breakfast, think again.

Social networks like Facebook (150 million users), Twitter (4.4 million users) and LinkedIn (34 million users) are some of the fastest growing sites on the Internet and they're not being used for aimless chitchat or sharing the latest gossip.

We're talking busy IT professionals using social networks for serious IT business – everything from customer service to marketing a product to marketing themselves to keeping up with industry news to getting fast answers to a technical question.

According to a Network World survey of 583 IT execs, 84 percent said they visit social networking sites on a regular basis, up from 68 percent last year. In fact, half of our respondents said they visit a social networking site at least several times a week. Only 29 percent said they visit social networking sites solely for entertainment purposes, and 64 percent said they are using social networks more than they did a year ago.

LinkedIn is the most popular site among IT pros, with 63 percent of respondents saying they use it, followed by 44 percent who say they are on Facebook and 14 percent who use Twitter.

While there are hundreds of social networks out there (Bebo, Plaxo, Plurk, FriendFeed and Jaiku to name a few), most people stick to the big three: Facebook, LinkedIn and Twitter.

Sell your product/company

Comcast (Twitter: @comcastcares) might be the standard when it comes to using Twitter to help customers in need. Long derided for bad customer service, the company is turning that around with its Twitter efforts. Twitter about any Comcast-related issue and you'll likely receive a reply in a few minutes asking if they can help. You can do the same.

Jason Williams, (twitter: @whatsupguru) product manager for WhatsUpGold at Ipswitch Software, usesTwitter in a similar fashion to Comcast. He has set up search terms related to his business that he monitors via an RSS feed. If he picks up on a Tweet that might be relevant, he hits reply to engage the person in conversation. "It's a little more of a personal approach," Williams says.

"I've been able to connect with some existing customers as well as people who have Tweeted about network management solutions," Williams says. "I've even gotten a few people to trial our software."

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Jason Meserve

Network World

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