Seagate releases new firmware for broken hard drives

Seagate has now released new firmware for all models of hard drives affected by a software flaw, the company said Thursday.

Seagate has now released new firmware for all models of hard drives affected by a software flaw, the company said Thursday.

Seagate has published detailed instructions for how administrators can identify the model of hard drive in service and whether it needs a firmware upgrade. Models affected are the Barracuda 7200.11, ES.2 SATA and DiamondMax 22.

The problem caused some drives to become completely inoperable, while other users found they could not access data on the drives. The new firmware will not fix drives that have become inoperable, the company said.

Seagate is offering customers whose drives are broken data recovery services from its i365 subsidiary. Data on drives that are not inoperable is still on the drives and can be recovered, the company said.

Seagate released new firmware last Friday for the Barracuda 7200.11 drives, but that upgrade was also faulty. Seagate withdrew it on Monday, said company spokesman Ian D. O'Leary.

It was originally thought that drives in the SV35 series, which are designed for surveillance applications, were also affected by the problems, but that now appears not to be the case, O'Leary said.

Seagate said it believes that vast majority of customers using the drives will not have problems. However, the company has not released figures on how many of the drives have been sold and what percentage may be affected.

"We regret any inconvenience that the firmware issues have caused our customers," according to a statement released Thursday.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags seagate

Struggling for Christmas presents this year? Check out our Christmas Gift Guide for some top tech suggestions and more.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jeremy Kirk

IDG News Service

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?