Be a better Big Brother: Monitoring your coworkers

Corporations are recognizing the need to deploy surveillance technologies that track what employees are doing, but it could become a full-time job without the right IT. Follow this approach

My house, my rules

Expectations of employee behaviour should also be clear. Typically, in order to avoid legal issues later, an employer should implement a policy that notifies employees that it does monitor their system and online activities, and that the employee should have no expectation of privacy when using the company’s systems.

There are two ways to do it. Some employers will have employees sign an acknowledgement of the fact that its employer does monitor at the time of hire or when a new policy is implemented. Other employers will just rely on the existence of the policy. Andrea York, a partner at Blake, Cassels and Graydon, says her firm writes numerous privacy policies for organizations, including Internet, e-mail and other IT usage policies.

Determining what conditions to include depends upon where the employer is located. A federally regulated company governed by the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) will have more restrictions on what it can monitor (due to the privacy laws). But a provincially regulated company has very few restrictions.

York says, in her experience, a company will almost always suspect an employee of theft or some other kind of wrongdoing before targeting them. For example, employers started tracking one Facebook-crazy employee, who, it turned out, was in fact spending an average of 25 hours per week on social networking sites and the Internet instead of doing her work. She was fired.

But, says York, it’s very difficult to terminate with cause. “It’s not unusual to see lawsuits arise when an employer takes the position that it has cause for termination, especially for something like Internet use,” she says, adding that “99 per cent of cases” are resolved without a trial.

York says, besides advising employees that monitoring is conducted, they’ll also want to limit what employees download onto the company’s systems or prohibit downloading entirely to eliminate viruses that could overload the company’s systems. Organizations might also want to make sure there’s a reference to prohibiting the sending of discriminatory and other offensive material.

Also, at the time of termination, make a point of quickly isolating the employee’s computer — depending on their reasons for termination — and do a search of what he or she has been doing. “If they’ve gone over to a competitor, you’re going to want to see if they’ve forwarded your entire client list to that competitor,” York warns. Finally, if you do decide to use monitoring software, keep in mind that it can have a negative effect on company morale or, perhaps worse, even discourage potential employees from coming on board.

Perrier-Knox says it’s unlikely that the younger members of the workforce would question the fairness of it, but they would probably think that it speaks to a company culture that they might not want to be a part of.

“People like to have flexibility, they like to have work/life balance,” she says.

“The thought that they are not being trusted bothers them. But I think employees who are in their forties, fifties, and sixties are accustomed to being monitored and working under a stricter work schedule and structure. They don’t question it. That’s changing.”

Tags security products

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Adam Pletsch

ComputerWorld Canada

Comments

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?