iTunes 8 takes down Vista with 'Blue Screen of Death'

Users report crashes after updating iTunes; some say unplugging HP printers helps

One message on the thread purported to come from an Apple employee, who asked users to report their findings to him via an Apple e-mail account. "Look in the Programs and Feature Control Panel. Do you have Logitech Setpoint software installed?" asked "RoyB" Tuesday afternoon. "Does the issue go away if you remove the Logitech software and reboot the computer?"

Not surprisingly, users vented.

"Funny how iTunes 7 worked flawlessly before I downloaded iTunes 8," said "GogoGadget69" Tuesday. "It couldn't be iTunes 8 could it? And by the way the entire world is getting fantastic 3G reception on the iPhone 3G. And MobileMe has always worked fantastic!!! I love how Apple owns up to problems... IT'S NOT US! IT MUST BE YOU! OR MICROSOFT! OR YOUR MOUSE! OR YOUR CHAIR!"

"This is unbelievable. Who beta tests this software? Oh wait...obviously no one," said "davestoltz" on the thread. "Microsoft would get raked over the coals if they put out this kind of garbage."

iTunes has generated BSoD errors before, most recently after Windows Vista users updated to version 7.7 in July. A support document spelled out the problem, which was limited to 64-bit editions of the Microsoft Corp. operating system. "Attempting to connect an iPhone or iPod touch, which has been updated with the latest iPhone 2.0 software, to iTunes 7.7 on a 64-bit Microsoft Vista platform may cause the system to unexpectedly quit and display a blue error message screen," the document read .

At the time, Apple recommended that users update to Vista Service Pack 1 (SP1).

This week's problem, however, was not limited to 64-bit Vista, according to the user reports.

Apple and HP officials were not available for comment.

Tags iTunes

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Computerworld

Comments

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?