iTunes 8 takes down Vista with 'Blue Screen of Death'

Users report crashes after updating iTunes; some say unplugging HP printers helps

One message on the thread purported to come from an Apple employee, who asked users to report their findings to him via an Apple e-mail account. "Look in the Programs and Feature Control Panel. Do you have Logitech Setpoint software installed?" asked "RoyB" Tuesday afternoon. "Does the issue go away if you remove the Logitech software and reboot the computer?"

Not surprisingly, users vented.

"Funny how iTunes 7 worked flawlessly before I downloaded iTunes 8," said "GogoGadget69" Tuesday. "It couldn't be iTunes 8 could it? And by the way the entire world is getting fantastic 3G reception on the iPhone 3G. And MobileMe has always worked fantastic!!! I love how Apple owns up to problems... IT'S NOT US! IT MUST BE YOU! OR MICROSOFT! OR YOUR MOUSE! OR YOUR CHAIR!"

"This is unbelievable. Who beta tests this software? Oh wait...obviously no one," said "davestoltz" on the thread. "Microsoft would get raked over the coals if they put out this kind of garbage."

iTunes has generated BSoD errors before, most recently after Windows Vista users updated to version 7.7 in July. A support document spelled out the problem, which was limited to 64-bit editions of the Microsoft Corp. operating system. "Attempting to connect an iPhone or iPod touch, which has been updated with the latest iPhone 2.0 software, to iTunes 7.7 on a 64-bit Microsoft Vista platform may cause the system to unexpectedly quit and display a blue error message screen," the document read .

At the time, Apple recommended that users update to Vista Service Pack 1 (SP1).

This week's problem, however, was not limited to 64-bit Vista, according to the user reports.

Apple and HP officials were not available for comment.

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Gregg Keizer

Computerworld
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