Soul hits back at claims of dealer payment delays

Telco says it has withheld payment from five dealers

SP Telemedia subsidiary, Soul Telecommunications, has hit back at media claims that it has not paid commissions to hundreds of resellers across the country.

According to a story published in The Australian on May 28, up to 200 Soul Communication resellers across the country could be out of pocket because of delays in dealer commission payments. The article cited at least two business owners who claimed to be closing shopfronts and sacking staff because they had not been paid thousands in commission fees over recent weeks. It also claimed dealers were threatening legal action.

One Soul broadband and home dealer talking to ARN, who asked not to be named, said it had experienced ongoing issues and delays when trying to claim dealer commissions on sales. In one instance, the dealer claimed to have waited nearly six months before receiving its commissions cheque.

In a statement posted to the ASX, Soul confirmed it had withheld payment to five dealers operating in the call centre space. But it refuted accusations that it had wrongly withheld funds from dealers.

"Soul has commercial agreements with many dealers in Australia but it has only recently withheld payment from five dealers who are call centre based operators," the statement read. "To Soul's knowledge, the companies from which it has withheld payment have no shopfront stores.

"Soul has agreements in place with each of those five dealers which entitles Soul to withhold or claw back dealer payments in certain circumstances.

"Any suggestion that Soul has wrongly withheld money from these dealers will be vigorously defended."

Questions are now being raised as to why payments have been delayed. The dealer talking to ARN suggested SP Telemedia's raft of recent mergers and acquisitions and its affect on internal systems could be to blame.

SP Telemedia is currently in negotiations to acquire all shares in ISP, Chariot. The ASX-listed telco also acquired Australian ISP, TPG, in February. The deal included a $150 million cash payment as well as 270 million SP shares. As part of the acquisition, TPG CEO and founder, David Teoh, became SP's executive chairman.

Are you a Soul partner experiencing difficulties with payments from the company? Let us know

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Nadia Cameron
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?