ACMA report claims high satisfaction rates for telco services

Rural sector rate Internet services as inferior

Four out of five Australians are satisfied with their telecommunications services, according to an Australian Communications and Media Authority (ACMA) report released today.

Despite the 81 per cent satisfaction rate, there is notable differences in satisfaction levels between households, small and medium enterprises and the rural sector.

The research, undertaken in April and May 2007, provides a snapshot of consumer satisfaction with fixed-line (landline), mobile, Voice over Internet Protocol (VoIP) and Internet services.

ACMA chairman, Chris Chapman, said while consumer perceptions about services were positive overall, the research suggests that the farm sector is significantly less satisfied with their Internet and mobile phone services than households and small to medium business (SMB) owners.

Farm-based consumers reported the highest levels of dissatisfaction with mobile phone services at 35 per cent, citing problems such as poor call quality, drop-outs and interference.

More than a quarter or 26 per cent of farm consumers also expressed dissatisfaction with Internet services, primarily due to the slow speed of their service.

Most household consumers were happy with their Internet Service Provider (ISP) and the majority at 58 per cent indicated they were unlikely to switch providers.

However, consumers in non-metropolitan areas perceived their Internet services as inferior to those in metropolitan areas.

The research also highlights that during the period 2002 to 2007, the number of complaints made to the Telecommunications Industry Ombudsman about telecommunications services continued to grow.

Fixed-line telephone services were rated most highly across all consumer sectors, although 77 per cent of SMEs indicated improvements could be made.

For emerging services such as VoIP, the majority of users were satisfied, although around a third reported being neither dissatisfied or satisfied, suggesting a transitional period for these customers.

The report is the fourth in ACMA's ongoing Telecommunications Today research program about the take-up and use of telecommunication services in Australia.

- with Sandra Rossi

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Staff Writers

Computerworld
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?